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Digital Banking Security Alerts
Did you know alerts reduce the impact of fraud and identity theft by letting you know as soon as the event occurs? You should review alerts when they arrive to determine if the alert was caused by yourself or a family member, or if it was an attempt at fraud or identity theft. It is important to keep track of your information, take action with alerts, and contact us if you think there has been any compromise to your account.
How to edit your security alerts
To edit how you receive alerts or to change which alerts you receive, you will need to log into Online Banking from a registered browser. If your browser is not registered, you will need to login in using a secure access code.
Once logged in, select Settings and then Account Alerts from the main menu. You can now edit which alerts you will receive by toggling the on/off button next to the alert. There are some alerts which are required and cannot be removed.
To edit how you receive alerts click “Edit Delivery Preferences” under the Security Alerts heading. Here you can choose to receive a text, call, email or if you are on a mobile device, push notification.
Receiving a notification of an invalid password attempt
Getting a notification that a person has attempted to login to your online banking can be concerning, especially when you know it wasn't from you or a family member. Here are some commonly asked questions and answers about what to do when this happens.
